CRM Handbook, The: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)
CRM Handbook, The: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)

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To compete in today's competitive marketplace, customer focus is no longer simply nice to have—it's a fundamental mandate. This book is a manager's best friend, providing both a primer and a how-to guide to defining and implementing Customer Relationship Management. It shows you: The various roles CRM plays in business, and why it's more important than ever The range of CRM applications and uses, from sales force automation to campaign management to e-CRM and beyond The context of some of the popular CRM buzzwords The differences between CRM and business intelligence, and why they're symbiotic Why the customer-relationship failure rate is so high, and how to avoid becoming another CRM statistic Case studies of visionary companies who've done CRM the right way “

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  • Released: September 12, 2019
  • Author: Jill Dyché
  • Rating: 3,6
  • Publisher: Ebook Digital Agency
  • Total Page: 210 pages
  • File Size: 50845 KB
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